What is Katata Cat's return policy? 

We hope you love what you got! But in case, you do not, you can return most of our merchandise. We gladly accept returns of most new and unused goods. Items must be returned in their original condition, with all tags and other item packaging by mail, with no exceptions.  

Clothing and headwear with the tags removed cannot be returned or exchanged at all. 

How do I return merchandise?

In the interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.  

Our merchandise can be returned or exchanged within 30 days in its original condition, including all tags and other item packaging, for a full refund.  

For items purchased in multi-buy offers such as: Buy one Get one Free, Buy one Get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase. 

Please note that Katata Cat’s will only issue a refund for the return shipping if you received the wrong or damaged item/s. Shipping, handling, and surcharges are not refundable See our Return Policy for item exclusions in the above section. 

If you received the wrong item or damaged merchandise, please call customer support at 1 (212) 461-0678 or email customersupport@katatacat.com. 

💡 To make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Please send your return via the carrier of your choice to the return address department that Customer Support will provide you. 

How can I track my order? 

After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed and provide you with an Order Summary reference number. We recommend that you print this Order Summary page for your records, as it may be needed for order references and to track your order. You can access your account to see your history purchase. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling katatacat.com customer support. 

What are your delivery options?

We deliver to all 48 contiguous states: 

• Standard shipping: $7.99 

• Express shipping: $13.99 

• Next-day shipping: $24.99 

Standard shipping does not include express or next-day shipping. Please allow additional transit time for rural and remote locations. Unfortunately, we do not offer express shipping services to PO Box addresses. Additionally, international shipping is not available from the US. 

Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options. 

My package is missing - What should I do?

We’re so sorry you haven’t received your package yet. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding. Also, ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company. Please call our customer support team at 1 (212) 461-0678 to help resolve the issue.