How can I take care of my jewelry? 

Jewelry Care 

Care instructions for polymer clay jewelry. While the material is flexible, we recommend that you do NOT bend your clay earrings or charms. Treat them as you would any other jewelry item. If it is not taken care of properly, it can wear down. Make sure to store your jewelry in a cool, dry place when you are not wearing it. 

In general, avoid wearing jewellery while bathing or swimming, and do not apply lotions, harsh jewelry cleaners, chemicals, hair spray, make-up, or perfumes before putting on any jewellery. Lightly wiping your jewellery as you remove and put it away will reduce the need for more concentrated cleaning in the future.  

Messes. happen, and sometimes makeup can transfer onto jewelry. A Q-tip dipped in rubbing alcohol can help clean clay pieces for tough stains. Due to the nature of brass metal, it can tarnish over time, which is from oxidation. Try to refrain from sleeping in your jewelry, as this could increase the risk of the post breaking off from the jewelry piece. 

Can I change or cancel my order? 

Once your order is submitted, we begin processing it immediately. During this time, we cannot add or remove items, or otherwise modify or cancel your order. 

For digital downloads, no returns or exchanges. If you have any issues downloading, please message us via WhatsApp, and we will be happy to assist you.

What are the benefits of creating a Katata cat's account? 

Creating a Katata Cat’s account makes your online shopping experience easy and fast. You’ll be able to: 

• Track all orders. 

• Save addresses for faster billing and shipping. 

• View your order history. 

• Enjoy other enhanced website features. 

If you are a new customer, you may create an account by clicking on the Login/Register link on the top right of the screen. You will be prompted to fill in your name, email, birth date, and create a password. Once you have done so, click the "submit" button. 

What to do if the product I like is out of stock?

We have the solution to this inconvenience. 😇 If you like a product that is out of stock. You can contact us by WhatsApp with the photo of the product model that you would like to know when it will be available again, so that you are the first person to know when it will be available again. And thus, be able to acquire it as soon as possible.

What payment methods are accepted? 

We accept Visa, MasterCard, American Express, and Zelle. We do not accept Discover card or American Express prepaid debit cards. 

During checkout, select a form of payment; all payment methods will be processed via "Credit Cards" fields during Checkout. If you do not already have a payment method stored, enter a new one. Enter Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customers' protection, transactions cannot be processed if billing information is not 100% accurate. 

To make payments through ZELLE, you can scan the QR code or send the total payment amount to sales@katatacat.com via ZELLE. Please note that in order to proceed with the status of your order from pending to completed, send us your order number via WhatsApp to let you know the payment was successful and send you shipping status notifications. 😻

What is Katata Cat's return policy? 

We hope you love what you got! But in case you do not, you can return most of our merchandise. We gladly accept returns of most new and unused goods. Items must be returned in their original condition, with all tags and other item packaging, by mail, with no exceptions.  

Clothing and headwear with the tags removed cannot be returned or exchanged at all. 

How do I return merchandise?

In the interests of hygiene and for your protection, we do not accept returns of, or refunds on, unsealed pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.  

Our merchandise can be returned or exchanged within 30 days in its original condition, including all tags and other item packaging, for a full refund.  

For items purchased in multi-buy offers such as: Buy one Get one Free, Buy one Get one 50% off, etc, you must return all items purchased under the offer for a full refund, as we will not refund for part purchase. 

Please note that Katata Cat’s will only issue a refund for the return shipping if you received the wrong or damaged item/s. Shipping, handling, and surcharges are not refundable. See our Return Policy for item exclusions in the above section. 

If you received the wrong item or damaged merchandise, please call customer support at 1 (212) 461-0678 or email customersupport@katatacat.com. 

💡 To make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Please send your return via the carrier of your choice to the return address department that Customer Support will provide you. 

How can I track my order?

After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed and provide you with an Order Summary reference number. We recommend that you print this Order Summary page for your records, as it may be needed for order references and to track your order. You can access your account to see your history purchase. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling katatacat.com customer support. 

What are your delivery options?

We deliver to all 48 contiguous states: 

• Standard shipping: $7.99 

• Express shipping: $13.99 

• Next-day shipping: $24.99 

Standard shipping does not include express or next-day shipping. Please allow additional transit time for rural and remote locations. Unfortunately, we do not offer express shipping services to PO Box addresses. Additionally, international shipping is not available from the US. 

Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options. 

My package is missing - What should I do?

We’re so sorry you haven’t received your package yet. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding. Also, ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company. Please call our customer support team at 1 (212) 461-0678 to help resolve the issue.